Technipak Services: Call Center

Our fully-integrated services handle every step of your order processing, so you don’t have to. From the initial order-entry call (supporting your Direct Marketing or e-Commerce initiative, for example) to the shipping of your orders to your customers, TechniPak saves you valuable time and resources with a range of multi-channel services.

Technipak has closely partnered with 24-7 INtouch to provide live agent order-taking telephone services. 24-7 INtouch is an award-winning call center with almost 40 years of experience “standing by, waiting to take your call”. Built on a strong base of over 1000 clients in the United States and Canada, 24-7 INtouch teams the most advanced technology in the industry with custom solutions to solve your simplest to most complex sales/order-taking strategy.

Our Order Taking service includes:

A FREE Toll-Free number unique to your business
Expert, trained Order Taking Specialists answering calls with your AnswerPhrase, 24 hours a day / 7 days a week
Many options for processing orders to best suit your business [Our technology experts routinely integrate the call center with our customers’ e-Commerce websites, and can develop custom data exports to track orders.]
Free Credit Card processing (through your Merchant Account)
Consistent handling of Frequently Asked Questions and upsells
Time-saving handling of calls.

Integrating your order takers with your order fulfillment process just makes sense. This seamless integration of services ensures the streamlined handling of your orders and ensures that no order is lost in the shuffle.